Client support

Support for the devices, users, and access that keep work moving.

Existing clients can contact Kindura, open the support portal, or send context for onboarding, offboarding, device, and security review requests.

What support can cover

Use the route that fits the request. We keep the support trail clear, so access changes and security items can be reviewed later.

Laptop, account, email, browser, Microsoft 365, Google Workspace, and access questions.

New starter setup, access changes, device returns, and leaver completion checks.

Patch visibility, device hygiene, Cyber Essentials readiness, and monthly review evidence.

Package questions, service notes, report follow-ups, and documentation updates.

A little context keeps support work precise and avoids exposing sensitive information unnecessarily.

Include the affected user, device label, and business impact where you can.

Do not send passwords, recovery codes, card details, or private keys.

For urgent access or security concerns, use email and phone so the request is visible quickly.

We use impact and urgency to keep immediate issues visible while planned work keeps its context.

Urgent

Use email and phone when a user cannot work, a key service is unavailable, or a security concern needs quick review.

Important

Send the request details, affected users, and business impact so the work can be queued with the right context.

Routine

Use the draft request links for planned access changes, service notes, report questions, and documentation updates.

Start with a setup call so we can confirm users, devices, support needs, and the right package before any portal access is issued.