Choosing IT support
Managed IT Pricing UK: What Should Be Included?
A plain-English guide to UK managed IT pricing: what's fair, what's usually extra, and the questions that tell you whether a quote is honest.
The short answer
Most UK SMEs pay roughly £15-£85 per user per month, depending on whether they need device management only or full support with security. Check what's included, what's an add-on, and what counts as chargeable project work before comparing quotes.
The takeaways
- Compare the included scope, onboarding work, add-ons, exclusions, and reporting rhythm together.
- Secure Device is for managed device visibility; Secure Support adds fair-use remote IT support; Secure Complete adds Cyber Essentials readiness evidence.
- Kindura is remote-only by design, so onsite visits, hardware repair, cabling, office moves, and in-person assessment work are outside the core packages.
What does Kindura include at each price?
The useful comparison is not just the monthly fee. It is the combination of named users, included devices, support scope, onboarding work, evidence, and exclusions.
| Package | Approved pricing | What it is for |
|---|---|---|
| Secure Device | From £19/user/month; £95/month minimum for 5-10 users | Managed device inventory, patch visibility, endpoint protection status, encryption checks, and monthly device reporting without bundled helpdesk. |
| Secure Support | From £35/user/month; £175/month minimum for 5-10 users | Secure Device plus fair-use remote IT support, Microsoft 365 user support, joiner/leaver support, and support reporting. |
| Secure Complete | From £55/user/month; £275/month minimum for 5-10 users | Secure Support plus Cyber Essentials readiness tracking, five-control mapping, baseline vulnerability review, backup visibility where tooling supports it, and security review rhythm. |
| Remote onboarding | From £250 one-off, based on plan and team size | Scope confirmation, user and device counts, admin access review, tooling setup route, baseline checks, and the first report. |
What should you compare before choosing a price?
- Is the quote based on named users, devices, sites, or a blended model?
- Does each named user include one primary laptop or desktop?
- Are extra laptops, shared devices, mobile devices, servers, and network devices separate add-ons?
- Is onboarding included, fixed, or charged separately?
- Does support include day-to-day remote helpdesk, or only device management?
- Does Cyber Essentials wording mean readiness support, certification fees, assessor liaison, or Cyber Essentials Plus?
- How are projects, migrations, major incidents, specialist software, and out-of-hours work priced?
- What reports will leadership receive each month?
- What happens if the business changes provider later?
Where do remote-only boundaries affect cost?
Remote-only support keeps the package simple, but it also means physical work must be handled separately. Onsite visits, cabling, office fit-outs, physical printer installation, hardware repair, device courier management, server room work, and in-person Cyber Essentials Plus assessment activity should not be assumed inside the monthly fee.
A clear proposal should separate recurring remote support from project work, third-party fees, hardware, licences, and hands-on site tasks. That keeps the monthly price honest and avoids surprise assumptions later.
Which pricing questions should you ask before signing?
- Which package is being proposed and why?
- What is included for the first 30 days?
- Which users, devices, tenants, and locations are in scope?
- Which tasks are explicitly remote-only?
- What is the fair-use support boundary?
- Which add-ons are likely in the next 6-12 months?
- How will changes in headcount be billed?
- Who owns admin access, documentation, and handover records?
Questions to ask any provider
Use these on any quote - including ours. Honest providers answer them quickly.
- What is included in the monthly fee, and what is explicitly excluded?
- Is onboarding included, fixed, or charged as a one-off project?
- Do we keep ownership of admin accounts, documentation, and data?
- What counts as fair-use support, and what becomes chargeable project work?
- Which work is remote, and which tasks need someone onsite?
Where Kindura fits
Kindura publishes the package boundary
Kindura publishes its pricing in full: per named user/month, ex VAT, with the included device, add-ons, and exclusions written down. Because we are remote-only, you are not paying for onsite overhead you may not need. Whether or not that suits you, you can compare us against the questions above in a couple of minutes.
Related resources
Guide
Choosing An MSP UK: How Do You Keep Control?
A practical guide to choosing a UK managed service provider while keeping ownership of admin access, documentation, reporting, scope, and handover.
Guide
Remote Vs Onsite IT Support: What Should SMEs Expect?
A plain-English guide to what remote IT support can handle, what normally needs onsite help, and how Kindura keeps remote-only service boundaries explicit.
Comparison
Break-fix Vs Managed IT: Which Is Right For An SME?
A practical comparison of reactive break-fix support and managed IT for SMEs that need clearer devices, access, patching, reporting, and support ownership.