SME IT support guides

A useful price should make the monthly scope clear: devices covered, support included, onboarding, reporting, exclusions, and where add-ons begin. Start with the managed IT pricing guide if you are comparing quotes.

Remote support is best for accounts, devices, Microsoft 365 or Google Workspace, access changes, troubleshooting, patch visibility, and routine user support. Hardware repair, cabling, office moves, and hands-on site work usually sit outside the core service.

Yes. Our packages are delivered remotely. Onsite visits, cabling, office fit-outs, hardware repair, courier handling, and in-person Cyber Essentials Plus assessment sit outside the core service unless separately agreed.

Keep ownership of core admin accounts, require MFA, document access, avoid shared credentials, and make sure any provider can hand over cleanly. The MSP selection guide covers what to check before you sign.

No. We can help you prepare the evidence remotely, but certification fees, the formal assessment, Cyber Essentials Plus, and the pass result itself are separate unless a proposal says otherwise.

Start with visibility: who has access, which devices are in use, whether MFA is enforced, what is patched, and what happens when someone joins or leaves. The monthly IT operations checklist is the best first pass.